Privacy Policy

Last reviewed August 2026

Melbourne Counselling Centre — The JACNAT Family Trust, trading as AS Consulting, ABN 44 117 442 289 — handles personal and health information in line with the Australian Privacy Principles and the Health Records Act 2001 (Vic). This policy explains what is collected and how it is used.

What is collected

Your name and contact details; the intake information you provide before the first appointment; relevant health and personal history; brief session notes; appointment and payment records. Nothing beyond what is needed to provide counselling safely and to meet record-keeping obligations.

How it is used

To deliver and plan your counselling, to administer appointments and payments, and to comply with legal and professional obligations. Your information is never sold, and it is not used for marketing without your explicit consent.

When it can be disclosed

Only in three circumstances: with your written permission — for example a report to a GP or a court-ordered program certificate; where a court issues a subpoena; or where there is a serious and immediate risk to your safety or someone else's. Wherever it is safe and lawful, you will be told what is being disclosed and to whom.

Storage and security

Records are held in access-controlled, password-protected systems. Online sessions run on a secure video platform and are not recorded. Appointment scheduling, enquiry forms and email are handled by reputable third-party providers who process only the information required to deliver those functions.

Retention

Client records are retained for the period required by law and professional standards — generally seven years from your last appointment, or until a client who was a minor turns 25 — after which they are securely destroyed.

Access, correction and complaints

You can request access to your records, or correction of anything inaccurate, by emailing contact@melbournecounsellingcentre.com.au. Requests are answered within 30 days. If you are unhappy with how your information has been handled, raise it with Anne directly in the first instance; unresolved concerns can be taken to the Australian Counselling Association or the Office of the Australian Information Commissioner.

Website

This site uses embedded booking, enquiry form and video players supplied by third parties, which may set their own cookies. It does not require an account, and no personal information is collected by browsing.