Nothing is offered in exchange
No discount, no gift, no priority booking. Offering an inducement for a review is prohibited, and it would make the review worthless anyway.
Reviews & recognition
Why there are no client stories on this page
Advertising standards for health services in Australia do not allow testimonials about clinical care — symptoms, outcomes, or how someone felt after treatment. That applies whether the review is glowing or not, and it applies to this practice.
In short
Melbourne Counselling Centre does not publish client testimonials about treatment or outcomes, in line with Australian advertising rules for health services. The practice’s Google listing is public and independent of this site, and anyone is free to read it or add to it. Nothing is ever offered in exchange for a review.
The rule exists for a reasonable purpose. One person’s recovery is not a forecast of anyone else’s, and a page of strong outcomes invites a reader in distress to expect the same result. Counselling does not work that way, and a practice that implies otherwise is selling something it cannot deliver.
So the useful things to judge a counsellor on are published instead: qualifications, professional memberships, the modalities used, what a session actually involves, and the full fee list. Those are verifiable. A five-star rating is not.
How reviews are handled
Nobody is selected or screened
Clients are not filtered for likely satisfaction before being asked, and declining changes nothing about your care.
Nothing is reproduced here
Reviews left on Google stay on Google. They are not copied onto this site, quoted in advertising, or used in marketing material.
Recognition
Melbourne Counselling Centre received a Quality Business Award for counselling in Melbourne in 2024, an award made by Quality Business Awards. It is a business award and says nothing about any individual’s clinical outcome.
The practice has operated since 2017. Anne Evans is a member of the Australian Counselling Association and is trained in The Richards Trauma Process. Her qualifications are listed in full on the about page.
Reviews are useful for judging fit, not outcome. What matters is whether the way someone works sounds like what you need.
Anne Evans · Counsellor & Psychotherapist
Common questions
Can I leave a review?+
Yes. Current and former clients are welcome to review the practice on Google, and equally welcome not to. Nothing is offered in exchange, no draft is provided, and your decision has no bearing on your care.
Why can a restaurant publish reviews and a counsellor cannot?+
Because health services are advertised under stricter rules. Testimonials about clinical care are restricted precisely because a reader is often distressed, comparing providers under pressure, and in no position to discount someone else’s result.
Something went wrong. What should I do?+
Raise it directly, or use the complaints process set out in the practice policies. Complaints can also be made to the Australian Counselling Association. That route resolves things; a star rating does not.
Ready to begin?
Book online in under a minute, or send a question first — Anne answers her own enquiries.