Rated top three in Melbourne
Listed among the top three counselling services in Melbourne by ThreeBestRated in 2024, based on their own review of reputation, history and client feedback.
Reviews
What clients say
Every review here is published with the client's permission, and the Google listing is open for anyone to read or add to. Counselling outcomes vary between people, and no result can be guaranteed — what these describe is each person's own experience.
5.0
★★★★★
21 Google reviews
21 Google reviews
Quality Business Award
Winner, Quality Business Awards — Counselling Melbourne, 2024. Awarded on the basis of client feedback and service consistency.
How reviews are handled
Written reviews are only published with explicit permission, identifying details are removed, and nothing is edited to change its meaning. Clients are never offered anything in exchange for a review.
In clients' own words
Published as written on Google, trimmed only for length. Names appear as the reviewer chose to publish them.
“Anne will change your life, she’s not like any other counsellor — she’s a hidden gem. I came to therapy carrying a lot of trauma from my childhood and spent years feeling like I was just surviving rather than truly living. After I completed the TRTP sessions with Anne my whole life changed in a huge positive way. I’m honestly a completely different person to who I was before I started. The best way I can describe it is coming back to your true self before all the trauma began. For the first time in years, I feel like I’ve got my life back. The constant survival mode has lifted, and I feel present, hopeful, and excited about the future.”
“I really enjoyed my time with Anne. She’s easy to talk to and has great knowledge and advice to share. The TRTP process was a very fast and effective process. It left me feeling calm, relieved and motivated.”
“Completing The Richards Trauma Process with Anne has helped me profoundly. I feel free and less anxious around matters that used to overwhelm me, and my day-to-day experience is calmer and much less reactive.”
“Anne took me through the step by step process of TRTP. It has completely resolved traumatic experiences that I hadn’t been able to shift just by talking to a professional. It’s a very powerful therapy that has changed my life.”
“Anne has helped me greatly with TRTP. It has been about six months and I can honestly say my whole thought process has shifted.”
“Anne was so great — extremely comfortable and very knowledgeable. She helped me overcome some old habits and come to terms with my past. I would recommend her to anyone.”
“TRTP has completely changed the way I think about myself and the world around me. The changes have been extraordinary in such a short space of time.”
“My experience at Melbourne Counselling Centre has been fantastic and truly life-enhancing. It has taken me from a very tough place in my life to a new understanding of happiness and fulfilment.”
“I would not hesitate to refer anyone seeking an effective solution to an ongoing mental health concern.”
Have you worked with Anne?
A review helps the next person decide whether to make the call. It takes two minutes and it can be anonymous on Google.
What the reviews tend to have in common
Two themes recur. The first is directness — clients say they were told the truth kindly rather than reassured. The second is trauma work: several reviews describe TRTP resolving something that years of talking had not shifted. Both are deliberate features of how this practice works, not happy accidents.
Read the substance, not just the stars
Reviews are useful for judging fit, not outcome. What matters is whether the way someone describes being treated sounds like what you need. If it does, the practical detail is on fees, your first session and the FAQs; if you are weighing professions, start with counsellor or psychologist.
Leaving your own
Current and former clients are welcome to review the practice on Google, and equally welcome not to. Nothing is offered in exchange, no draft is provided, and declining changes nothing about your care. If something went wrong, the complaints process is a better route than a star rating — and it is taken seriously.