Understand the work before you begin it.

Where to start

The hub holds four kinds of material and it is worth knowing which one you want. FAQs answer the practical questions — fees, referrals, confidentiality, cancellations. Client questions answer the human ones people ask in the first five minutes, like what happens if they cry or whether they will be told what to do. The glossary translates 37 clinical terms into plain English. The guides are step-by-step instructions for specific moments: a panic wave, a boundary conversation, the night before a difficult talk.

If you are deciding whether to book

Read the FAQs for the practicalities, then what happens in a first session. If you are weighing up a counsellor against a psychologist, or wondering what any of it costs, that comparison and the cost guide are written for exactly that decision.

If you are already a client

The guides are designed for between sessions, and the videos cover the mechanisms we discuss in the room. Anything you want explained again is fair game to raise in session — being asked to repeat an explanation is not an imposition.

If you are supporting someone else

Start with supporting someone who is grieving or asking a partner to come to counselling. The resources page lists the free crisis and support lines, which are the right first call when someone is not safe.

Everything here is free

No sign-up, no email capture and no paywall. It is written by Anne Evans, a practising counsellor and psychotherapist, and reviewed as practice changes rather than left to age. Nothing here replaces individual advice about your situation — that is what a session is for.